Privacy policy

Complementos del Café values your privacy and is committed to protecting your personal data. In this privacy policy we outline how we collect, use, disclose and protect the information that is shared with us during your interactions with this website, in line with the General Data Protection Regulation (GDPR).

What We Collect

Here at Complementos del Café we will always take care to handle your information securely and carefully. We will only use your personal information when it is necessary for us to deliver a service or any other business function. We will use fair and lawful means of collection, and below we explain how this data is processed.

Personal Information

This information that is collected is supplied by you when you browse our website. The details that you provide when you create an account or place an order on our website, subscribe to our mailing lists, submit an enquire.

Why We Collect

Use of Information

We retain certain personally identifiable information which can include your name, business name, address, email address, contact number and payment details. We only use this information to process your orders, provide customer support, sending you transactional communications such as order updates, offers or promotions, personalising your shopping experience, analysis of trends and for complying with legal obligations.

Cookies & Tracking

We may use cookies and similar services to enhance your customer user experience and functionality of website. These cookies or services may collect information such as your IP address, device type, pages visited. You may view our full cookies policy here or adjust the settings of cookies through your browser adjustments.

Sharing of Information

We have no intention of selling your personal information to third parties, however we will need to share certain details for the following reasons:

Service Providers: We may need to use third-party services for the function of our website such as payment processers or shipping partners for example, which will require your name and address being shared with them. These providers are also legally bound to protect your personal data.

Legal Compliance: We may share your data to comply with laws and regulations.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy.

Your rights: As a resident of the European Union you have certain rights over your personal data.

Right to Access: You can request access to the personal data we hold about you.

Right to Rectification: You can request the correction of inaccurate or incomplete personal data.

Right to Erasure: You can request the deletion of your personal data under certain circumstances.

Right to Restriction: You can request the restriction of processing your personal data under certain circumstances.

Right to Data Portability: You can request a copy of your personal data in a commonly used format.

Right to Object: You can object to the processing of your personal data under certain circumstances.

Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time.

Data Security

We use appropriate technical and service measures to protect your data from an authorised access, disclosure, alteration, or destruction. We regularly review and update of security to ensure that you data remains and is secure.